Privacy Policy

Introduction

• This privacy policy explains how BizPartner collects, uses, and protects your personal data when you visit our website or use our services.
• BizPartner website is operated by Vessel Business Network (202003085850 / IP0538730-H), registered in Malaysia.
• This policy is designed to align with the Malaysia Personal Data Protection Act 2010 (PDPA). We also respect the privacy rights of international visitors.
• By using our website or services, you agree to the collection and use of information as described in this policy.
• If you are a hosting client, additional terms in our Hosting Policy also apply to you.

What We Collect

• Personal details: Name, email address, phone number, business name, company name, SSM number, address, and requested domain name, collected when you submit a contact form, sign-up request, or enquiry.
• Browsing data: IP address, browser type, device information, pages visited, and time spent on site, collected via Google Analytics (only if you accept cookies).
• Chat conversations: Messages you send through the Chatbase AI chatbot on our website (only if you accept cookies).
• Correspondence: Emails, WhatsApp messages, and other communications in the course of serving you.
• Cookie preferences: Your cookie consent choice (accept or decline) is stored in your browser's local storage.

How We Collect It

• Contact forms: Our website forms are delivered by Resend, a third-party email service. Your contact details, service interest, message, and any sign-up details you provide are sent to Resend and then forwarded to us.
• Domain search: When you search for a domain name, the searched domain and suggested alternatives are checked through Instant Domain Search so we can show availability results.
• Google Analytics: We use Google Analytics (GA4) to understand how visitors use our site. This is only activated if you accept cookies via our consent banner.
• Chatbase AI chatbot: Conversations with the chatbot are processed by Chatbase. This is only activated if you accept cookies.
• Email and WhatsApp: Communications you send to us directly.
• Offline forms: Paper forms filled by prospects and clients at events or meetings.
• Partners and events: We may receive your information from BizPartner partners, resellers, affiliates, and event collaborators (permission-based only).

Why We Collect It

• To respond to your enquiries and process your orders.
• To provide our products and services, including website design and hosting.
• To submit your data to upstream service providers as needed to fulfill your order, for example domain registration and hosting setup.
• To communicate with you about your account, services, and support requests.
• To understand how visitors use our website and improve our services via analytics.
• To send service notices, renewal reminders, and, where permitted or consented to, updates and news related to BizPartner. You can opt out of marketing at any time.
• To meet legal and regulatory requirements.

Cookies & Analytics

• We show a cookie consent banner when you first visit our site. Tracking cookies are only loaded if you click Accept.
• Google Analytics (GA4): Collects anonymous browsing data including pages visited, time on site, device type, and approximate location. Data is processed by Google.
• Chatbase: Powers our AI chatbot. May set cookies to manage chat sessions. Data is processed by Chatbase.
• Local storage: We store your cookie consent preference (accepted or declined) in your browser's local storage so we do not ask you again on each visit.
• If you click Decline, no Google Analytics or Chatbase scripts are loaded, and no tracking cookies are set.
• You can change your cookie preference at any time by clearing your browser's local storage for this site.

Third-Party Sharing

• Resend: Delivers contact form submissions by email. Receives your contact details, service interest, message, and any sign-up details you provide.
• Instant Domain Search: Checks domain availability when you use the domain search tool. Receives the domain names being checked.
• Google: Processes website analytics data if you accept cookies. Data may be stored on Google servers outside Malaysia.
• Chatbase: Processes AI chatbot conversations if you accept cookies.
• Hosting infrastructure partners: Receive client data as needed to provision and maintain hosting services.
• Webnic.cc: Domain name registrar used by our upstream providers for international domain registration.
• MYNIC: Registry for .my domain names. Receives registrant data when required for .my domain registration or maintenance.
• We do not sell your personal data to any third party. Data is only shared as necessary to provide our services.

Your Rights

• Opt out of marketing: You can unsubscribe from BizPartner updates at any time by contacting us.
• Manage cookies: Use the cookie consent banner to accept or decline tracking cookies. You can reset your preference by clearing your browser's local storage.
• Access your data: You have the right under PDPA 2010 to request access to the personal data we hold about you.
• Correct your data: If any personal data we hold is inaccurate or outdated, contact us and we will correct it, usually within 3 days.
• Withdraw consent: You may withdraw your consent for us to process your personal data. Note that this may affect our ability to provide services to you.
• To exercise any of these rights, email us at consult@bizpartner.my or call +6016-2672855.

Data Security

• We maintain physical, electronic, and procedural safeguards to protect your personal data from loss, misuse, and unauthorized access.
• We train our employees in the proper handling of personal data.
• When we use third-party providers, we require them to protect the confidentiality of the personal data they receive.
• We take data security to heart and strive to keep all personal data confidential.

Data Retention

• We retain your personal data only for as long as necessary to provide our services and fulfill the purposes described in this policy.
• Client data related to active hosting or domain subscriptions is retained for the duration of the subscription and a reasonable period after to allow for renewal or transfer.
• Enquiry data from contact forms is retained for up to 2 years after your last interaction with us.
• Analytics data collected by Google Analytics is subject to Google's data retention policies.
• We perform regular database reviews to ensure data remains accurate and relevant.

Cross-Border Transfers

• Your personal data may be stored or transferred to locations outside of Malaysia, including servers operated by Google (Analytics), Resend, Chatbase, Instant Domain Search, Webnic.cc, and other service providers involved in delivering your requested services.
• Our upstream hosting, domain, and email providers may also store or process data on servers located outside Malaysia.
• We ensure that appropriate information security controls are in place to safeguard your personal data regardless of where it is stored.

Business Transfers

• If our business is sold or transferred to another party, your personal data may be disclosed to the new owners to enable them to continue operating the business.
• We will take reasonable steps to ensure that your personal data remains protected and is used solely for the purposes for which it was collected.
• We will comply with all applicable data protection laws when disclosing personal data in the context of a business transfer.

Children's Privacy

• Our services are intended for businesses and individuals aged 18 and above.
• We do not knowingly collect personal data from children under 18.
• If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

Changes to This Policy

• We may update this privacy policy from time to time to reflect changes in our practices or applicable laws.
• Material changes will be communicated to active clients via email whenever practical.
• The latest version of this policy is always available on this page.
• We encourage you to review this policy periodically.

Complaints & Contact

If you believe we have breached the principles set out in this privacy policy, please contact us. We investigate all complaints and will usually respond within 3 days.