Privacy
Policy
Your privacy is important to us. Here's how we collect, use, and protect your personal data.
Last updated: February 2026
Introduction
- ✓ This privacy policy explains how BizPartner collects, uses, and protects your personal data when you visit our website or use our services.
- ✓ BizPartner website is operated by Vessel Business Network (202003085850 / IP0538730-H), registered in Malaysia.
- ✓ This policy is compliant with the Malaysia Personal Data Protection Act 2010 (PDPA). We also respect the privacy rights of international visitors.
- ✓ By using our website or services, you agree to the collection and use of information as described in this policy.
- ✓ If you are a hosting client, additional terms in our Hosting Policy also apply to you.
What We Collect
- ✓ Personal details: Name, email address, phone number, and business name, collected when you submit a contact form or enquiry.
- ✓ Browsing data: IP address, browser type, device information, pages visited, and time spent on site, collected via Google Analytics (only if you accept cookies).
- ✓ Chat conversations: Messages you send through the Chatbase AI chatbot on our website (only if you accept cookies).
- ✓ Correspondence: Emails, WhatsApp messages, and other communications in the course of serving you.
- ✓ Cookie preferences: Your cookie consent choice (accept or decline) is stored in your browser's local storage.
How We Collect It
- ✓ Contact forms: Our website forms are processed by Web3Forms, a third-party form service. Your name, email, phone, and message are sent to Web3Forms and then forwarded to us.
- ✓ Google Analytics: We use Google Analytics (GA4) to understand how visitors use our site. This is only activated if you accept cookies via our consent banner.
- ✓ Chatbase AI chatbot: Conversations with the chatbot are processed by Chatbase. This is only activated if you accept cookies.
- ✓ Email and WhatsApp: Communications you send to us directly.
- ✓ Offline forms: Paper forms filled by prospects and clients at events or meetings.
- ✓ Partners and events: We may receive your information from BizPartner partners, resellers, affiliates, and event collaborators (permission-based only).
Why We Collect It
- ✓ To respond to your enquiries and process your orders.
- ✓ To provide our products and services, including website design and hosting.
- ✓ To submit your data to upstream service providers as needed to fulfill your order (e.g. domain registration, hosting setup).
- ✓ To communicate with you about your account, services, and support requests.
- ✓ To understand how visitors use our website and improve our services (via analytics).
- ✓ To send you updates and news related to BizPartner (you can opt out at any time).
- ✓ To meet legal and regulatory requirements.
Cookies & Analytics
- ✓ We show a cookie consent banner when you first visit our site. Tracking cookies are only loaded if you click Accept.
- ✓ Google Analytics (GA4): Collects anonymous browsing data including pages visited, time on site, device type, and approximate location. Data is processed by Google.
- ✓ Chatbase: Powers our AI chatbot. May set cookies to manage chat sessions. Data is processed by Chatbase.
- ✓ Local storage: We store your cookie consent preference (accepted or declined) in your browser's local storage so we don't ask you again on each visit.
- ✓ If you click Decline, no Google Analytics or Chatbase scripts are loaded, and no tracking cookies are set.
- ✓ You can change your cookie preference at any time by clearing your browser's local storage for this site.
Third-Party Sharing
- ✓ Web3Forms: Processes contact form submissions. Receives your name, email, phone, and message.
- ✓ Google: Processes website analytics data (if you accept cookies). Data may be stored on Google servers outside Malaysia.
- ✓ Chatbase: Processes AI chatbot conversations (if you accept cookies).
- ✓ Exabytes: Our upstream web and email hosting provider. Receives client data as needed to provision hosting services.
- ✓ Webnic.cc and Tucows: Domain name registrars used by our upstream providers for international domain registration.
- ✓ We do not sell your personal data to any third party. Data is only shared as necessary to provide our services.
Your Rights
- ✓ Opt out of marketing: You can unsubscribe from BizPartner updates at any time by contacting us.
- ✓ Manage cookies: Use the cookie consent banner to accept or decline tracking cookies. You can reset your preference by clearing your browser's local storage.
- ✓ Access your data: You have the right under PDPA 2010 to request access to the personal data we hold about you.
- ✓ Correct your data: If any personal data we hold is inaccurate or outdated, contact us and we will correct it, usually within 3 days.
- ✓ Withdraw consent: You may withdraw your consent for us to process your personal data. Note that this may affect our ability to provide services to you.
- ✓ To exercise any of these rights, email us at consult@bizpartner.my or call +6016-2672855.
Data Security
- ✓ We maintain physical, electronic, and procedural safeguards to protect your personal data from loss, misuse, and unauthorized access.
- ✓ We train our employees in the proper handling of personal data.
- ✓ When we use third-party providers, we require them to protect the confidentiality of the personal data they receive.
- ✓ We take data security to heart and strive to keep all personal data confidential.
Data Retention
- ✓ We retain your personal data only for as long as necessary to provide our services and fulfill the purposes described in this policy.
- ✓ Client data related to active hosting or domain subscriptions is retained for the duration of the subscription and a reasonable period after to allow for renewal or transfer.
- ✓ Enquiry data from contact forms is retained for up to 2 years after your last interaction with us.
- ✓ Analytics data collected by Google Analytics is subject to Google's data retention policies.
- ✓ We perform regular database reviews to ensure data remains accurate and relevant.
Cross-Border Transfers
- ✓ Your personal data may be stored or transferred to locations outside of Malaysia, including servers operated by Google (Analytics), Web3Forms, and Chatbase.
- ✓ Our upstream hosting providers may also store data on servers located outside Malaysia.
- ✓ We ensure that appropriate information security controls are in place to safeguard your personal data regardless of where it is stored.
Business Transfers
- ✓ If our business is sold or transferred to another party, your personal data may be disclosed to the new owners to enable them to continue operating the business.
- ✓ We will take reasonable steps to ensure that your personal data remains protected and is used solely for the purposes for which it was collected.
- ✓ We will comply with all applicable data protection laws when disclosing personal data in the context of a business transfer.
Children's Privacy
- ✓ Our services are intended for businesses and individuals aged 18 and above.
- ✓ We do not knowingly collect personal data from children under 18.
- ✓ If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.
Changes to This Policy
- ✓ We may update this privacy policy from time to time to reflect changes in our practices or applicable laws.
- ✓ Material changes will be communicated to active clients via email whenever practical.
- ✓ The latest version of this policy is always available on this page.
- ✓ We encourage you to review this policy periodically.
Complaints & Contact
If you believe we have breached the principles set out in this privacy policy, please contact us. We investigate all complaints and will usually respond within 3 days.