July 13, 2024
Tech News
Indonesia’s logistics service provider, Lion Parcel, has integrated generative AI to enhance customer service. The AI handles general inquiries, allowing human agents to focus on complex issues, leading to faster response times and a 73% reduction in case resolution times. The company uses Salesforce solutions to access real-time customer data and streamline operations, making it a data-driven, customer-centric company.
Indian electric mobility company, Ather Energy, has adopted Qlik’s data analytics solutions to consolidate and analyze its data, aiming to improve operational efficiency and decision-making processes.
A study by researchers from University College London and University of Exeter found that AI helps less creative individuals produce more original work but reduces overall group creativity. The study suggests that widespread AI use in creative tasks could lead to less unique outputs collectively.
Tech Explained
Generative AI – Generative AI is a type of artificial intelligence that is used to generate new data based on patterns in existing data.
Data Analytics – Data analytics is the process of analyzing raw data to extract useful insights and make informed decisions.
AI – AI, or artificial intelligence, refers to the simulation of human intelligence processes by machines, especially computer systems.
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